Frequently Asked Questions

Order related FAQs

Where is my order?

UK order placed between Monday-Thursday before 14:30 will arrive the next day. Orders placed on Friday will arrive on Monday and orders placed on Saturday or Sunday will arrive on Tuesday.

For every order, a dispatch email is sent out with your own tracking number that can be checked on the couriers tracking page.

International orders can take 2-3 days to arrive subject to customs clearance.

Does Dr. Vapes ship products to any country?

Yes. We offer worldwide international shipping on all of our products. Our flat rate delivery charges exclude any import taxes, charges, duties or clearance costs and we shall not be liable for such sums.


Vaping related FAQs

What is vaping?

Vaping (using an e-cigarette) is an alternative to smoking, which doesn’t involve the tar or combustion involved in smoking tobacco.

A vaping device contains three main components:

  1. The battery device. Some vaping devices have built-in batteries that are charged via USB, others have batteries which can be removed and recharged with a specialist charger.
  2. The clearomiser or tank (which holds the e-liquid). This is usually made of glass or plastic and holds the e-liquid, and a coil that heats up the e-liquid that sits inside it.
  3. The e-liquid

The battery heats up the coil inside the tank, which causes the e-liquid to turn into a vapour which is then inhaled.

How much will it cost me to switch to vaping?

The set up costs for a starter kit will vary depending on the type you chose. After that, the running costs would be for e-liquid to refill your tank, and replacement coils. Coils will usually last approximately two weeks, depending on the type, and cost just a few pounds each.We will be able to help you choose the best type of device for your needs,  and guide you through choosing the best liquids to get you started.

Switching from a 20-cigarette-per-day smoking habit to vaping could save up to £3350 per year.

What is in Dr. Vapes E-liquid?

Our E-liquid contains: propylene glycol, glycerine, flavourings and nicotine (when specified),. What goes into e-liquids made in the UK is heavily regulated, and we only sell products of the highest quality which comply with current regulations.

Are there different types of vaping?

There are two types of vaping - Mouth to lung (MTL) and direct lung (DL). MTL is similar to how you would smoke a cigarette whilst DL resembles smoking shisha.

Is my product authentic?

All the products sold on the Dr. Vapes website are 100% authentic. If your E-liquid bottle has a scratch and check label on it, it can be checked here.

For hardware, most brands that we distribute also have a scratch-off verification code (sometimes called "Scratch & Verify") which you can use to verify that products from our website are genuine. It's not a legal requirement, therefore not all products have the code.

Why is e-liquid coming out of the tank and going in my mouth?

If the coil is over saturated the excess e-liquid within the atomiser may flood the tank and you could end up with droplets of liquid on your lips / in your mouth. If you get e-liquid in your mouth, it is advised to rinse your mouth out with plenty of water.

Do e-cigarettes and e-liquids produce a smell?

Yes, the vapour can leave a small amount of smell depending on the e-liquid and type of device. Some smells can be pleasant to you but not to others, so please take this into consideration if you are using the electronic cigarette in confined spaces.